Who will help me decide how to choose my treatments?
Our spa receptionist will help you plan the perfect spa experience, including the best sequence for your treatments.
What if I have special health problems?
Please notify a spa receptionist before booking your treatments if you have high blood pressure, allergies, other physical ailments or disabilities, or if you are pregnant. All spa guests will be asked to complete a brief medical questionnaire upon check-in, designed with your well-being in mind.
May I request a male or female therapist?
Yes, of course, but we cannot guarantee the availability of a particular therapist or gender. Whether you choose a person of the same or opposite gender, all of our therapists are trained to drape sheets discreetly over areas of the body not involved with the treatment. We respect and protect your privacy at all times.
What do I wear during my treatment?
Most body treatments are enjoyed without clothing. Undergarments may be worn if preferred. Most importantly, wear what is comfortable for you. We ask that guests shower prior to their treatments or use the pools. Towels, robes and sandals, as well as lockers are provided for our guests with appointments.
What about my comfort?
This is your time and you should delight in the experience to the fullest. Whether it’s the room temperature, the amount of massage pressure or the volume of the music… just tell us.
Is there a minimum age?
All spa guests should be at least 16 years of age and minors must be accompanied by an adult. Children under 18 may not use wet areas, which include steam room, sauna, cascading showers, and cool plunge pool.
Should men shave before a facial?
Shaving isn’t necessary. If you shave prior to your facial, be sure to do so at least two hours prior to your scheduled appointment.
What if I’m late for my appointment?
We suggest that you arrive at least 30 minutes prior to your first scheduled appointment so that you may enjoy our relaxation room, hot tub and eucalyptus steam room. Arriving late will simply limit the time for your treatment, potentially reducing its effectiveness and your pleasure. Your treatment will end on time so that the next guest is not delayed.
What about payment for spa services?
We accept all major credit cards and travelers checks. You may also charge spa services to your hotel account.
How do I make a reservation?
We suggest making all spa reservations as soon as possible. Not all treatments are available every day. For appointments, please call (702) 797-8030 or click here to book an appointment.
What if I need to cancel my appointment?
Because your spa services are reserved for you, we ask that you notify us at least 24 hours in advance if you need to cancel or reschedule. Fees of 50% will be assessed for cancellations and rescheduled appointments without 24 hour notice as well as 100% of services will be assessed for “no shows.” All cancellations must be verified with cancellation number.
What is customary gratuity for spa services?
In appreciation of outstanding service, gratuities may be given at your discretion to your treatment therapists and/or spa attendant. Customary is 15% to 20%. All packages will have an additional 20% service charge added to all package prices. Guests leaving without checking out at spa front desk will be charged an automatic 20% gratuity that will be added to the total bill.
While you’re here, it’s all about peace and relaxation. We ask that all guests refrain from using cell phones anywhere in the spa facilities and that your conversation be kept to a whisper. For the safety and comfort of all guests, camera/video use is prohibited.